Lessons Learned from the Pandemic
COVID-19 seems so last year, what can a learn about it now? I’m sick of the pandemic and don’t want to read more about it. …
Anne Taylor
Want to know the Real Basis for Emotional Intelligence?
Want more engagement with your team? Been told you could be more empathetic? Wondering what Emotional Intelligence even is? If you know what emotional intelligence …
Good Leadership is About BUILDING Capability NOT BEING the Capability
What is leadership? I’m asked this question often and the term is explained in many of the London Business School programmes on which I coach. …
Raise your Head above The Parapet? Lesson on Risk Taking
Is this a good idea? Do I risk raising my head above the parapet? What will others think or say? I felt this way two …
A Good Customer Experience Suggests Evidence of Good Leadership
When’s the last time you had a standout customer experience? Can you say you’ve had a personable on-line shopping experience recently? How confident are you …
A Tangible Example of Emotional Intelligence in Real Life
Wondering what cricket can tell you about improving team performance? Want to understand how “emotional intelligence” actually works in IRL? Need actually phrases and tactics …
Leadership Lessons of Gareth Southgate, Past the Waistcoat
Who’s a great leader? This is a question I’m often asked by random people when I say I’m a leadership coach and author. One recent …
How to be More Empathetic at Work and Why It’s Important
Being empathetic or showing empathy is being mentioned by my coaching clients more and more lately. These leaders feel its importance has increased with new …
Humans: Emotional Beings Capable of Incredible Things
Humans are emotionally driven even in business, despite how much we want to say ‘business is rationale and factual.’ The reason for this is that …