Case Study
Context
Fast-Paced, High-Growth Technology Company, 9 Locations Across 5 Countries.
Hired by VP to work with her and her team of nine managers to bring humanity into their workplace – both internally, and to stand out and shine externally as experts in AI and EQ. Presenting problems – interactions that were too transactional especially with their clients, not willing to push back, say no or have difficult conversations, not being caring enough when dealing with clients, resentments from unresolved issues.
Presenting Problems
- Interactions that were too transactional especially with their clients
- Not willing to push back, say no
- Not having difficult conversations,
- Not being caring enough when dealing with clients
- Resentments from unresolved issues.
Specific Goals Included
- Have more empathy and compassion in their interactions
- Confidently express needs and deal with difficult conversations
- Be more self-aware, and maintain composure under stress to have a different response
Solution
Emotional Intelligence Leadership Formula Programme. Eight modules across the 4 quadrants of EQ, delivered virtually over 16 weeks. A blend of theory, experiential, reflection and pragmatism to address all 4 learning styles, and neuroscience to embed the learning. Worksheets, ‘practice’ challenges and accountability partners in between each module for immediate workplace application.
Results
89% of participants felt the training was relevant to their needs. Sue and Anne were referred to VP in another affiliate location. Increases in post programme survey across key indicators*:
Feedback Included
“Difficult conversations was my favorite [module], useful takeaways for structuring difficult conversations”
“Getting to know each other on the team on a deeper level”
“Interaction with colleagues in a set form where we were allowed to see each other in a new light”
“Breakout sessions were intense in a good way”
* Indicators defined in conjunction with organisation, rating was top 2 box extremely and highly effective
Testimonials
Anne coached me and group of colleagues at Lloyds. She challenged me to challenge how I thought about situations, myself, my work, my team, always in a positive and constructive way. She is personable, positive and incredibly insightful with it comes to team and group dynamics
Sue and Anne gave informative sessions for myself and the TA team at Visual Concepts. It was really insightful to learn of different behaviours and to be aware and use new techniques when working human to human. The information has been impactful and as a team, incorporate the new learnings into our everyday work.
Sue and Anne’s proposal was really clear and did what it said on the tin. They really listened to what our specific business needs were and came up with something perfect for our people. Having seen them both in action, what they promise is trued to what they deliver.
Provides constructive conversation with each individual’s responses
Great information and training for people personally and professionally – key learnings everyone can take away and implement in their lives to help them become more aware of themselves and others.
Great insight into the human behaviours and possibility to increase awareness. I learned a lot and the training had a positive impact on me professionally and personally.
Sue has always delivered exceptional coaching engagements for senior staff. She was ahead of the trend for a focus on neurology and wellbeing and continues strongly in the area. I’ve worked with Sue in two very different sectors and she has delivered good work.
