A Good Customer Experience Suggests Evidence of Good Leadership
When’s the last time you had a standout customer experience? Can you say you’ve had a personable on-line shopping experience recently? How confident are you …
A Tangible Example of Emotional Intelligence in Real Life
Wondering what cricket can tell you about improving team performance? Want to understand how “emotional intelligence” actually works in IRL? Need actually phrases and tactics …
Leadership Lessons of Gareth Southgate, Past the Waistcoat
Who’s a great leader? This is a question I’m often asked by random people when I say I’m a leadership coach and author. One recent …
How To Build Empathy In The Workplace
How to build empathy in the workplace What Is Empathy? Empathy is the ability to understand and feel the thoughts, emotions and perspectives of others. Empathy …
The Essential EQ Leadership Skills Needed For Returning To Work
Emotional intelligence skills you need The Situation Now With more businesses getting ready to invite people back into the office, some already being back in, …
How to be More Empathetic at Work and Why It’s Important
Being empathetic or showing empathy is being mentioned by my coaching clients more and more lately. These leaders feel its importance has increased with new …
Humans: Emotional Beings Capable of Incredible Things
Humans are emotionally driven even in business, despite how much we want to say ‘business is rationale and factual.’ The reason for this is that …