Working ON the Business vs IN the Business & 5 Ways to Strike a Balance
Working ON the Business vs IN the Business & 5 Ways to Strike a Balance You might have heard the phrase “Work On It, Not …
Lessons Learned from the Pandemic
COVID-19 seems so last year, what can a learn about it now? I’m sick of the pandemic and don’t want to read more about it. …
The Importance of Remembering Names & 5 Ways to Remember Them
“I’m terrible at remembering people’s names” you might say, as you shrug your shoulders… As I did for many years, until I read recently: “A …
Want to know the Real Basis for Emotional Intelligence?
Want more engagement with your team? Been told you could be more empathetic? Wondering what Emotional Intelligence even is? If you know what emotional intelligence …
How To Have Difficult Conversations At Work
Difficult Conversations – What Are They? You know the one – the tough conversation you really know you should be having but you just keep …
Good Leadership is About BUILDING Capability NOT BEING the Capability
What is leadership? I’m asked this question often and the term is explained in many of the London Business School programmes on which I coach. …
Raise your Head above The Parapet? Lesson on Risk Taking
Is this a good idea? Do I risk raising my head above the parapet? What will others think or say? I felt this way two …
A Good Customer Experience Suggests Evidence of Good Leadership
When’s the last time you had a standout customer experience? Can you say you’ve had a personable on-line shopping experience recently? How confident are you …
A Tangible Example of Emotional Intelligence in Real Life
Wondering what cricket can tell you about improving team performance? Want to understand how “emotional intelligence” actually works in IRL? Need actually phrases and tactics …