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Working ON the Business vs IN the Business & 5 Ways to Strike a Balance

November 18, 2022November 14, 2022 by Sue Belton

Working ON the Business vs IN the Business & 5 Ways to Strike a Balance You might have heard the phrase “Work On It, Not …

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Categories Emotional Intelligence

Lessons Learned from the Pandemic

October 17, 2022 by Anne Taylor

COVID-19 seems so last year, what can a learn about it now? I’m sick of the pandemic and don’t want to read more about it. …

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Categories Emotional Intelligence, Leadership, Resources
The Importance of Remembering Names & 5 Ways to Remember Them

The Importance of Remembering Names & 5 Ways to Remember Them

October 13, 2022October 11, 2022 by Sue Belton

“I’m terrible at remembering people’s names” you might say, as you shrug your shoulders… As I did for many years, until I read recently: “A …

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Categories Emotional Intelligence, Resources

Want to know the Real Basis for Emotional Intelligence?

October 10, 2022September 15, 2022 by Anne Taylor

Want more engagement with your team? Been told you could be more empathetic? Wondering what Emotional Intelligence even is? If you know what emotional intelligence …

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Categories Emotional Intelligence

How To Have Difficult Conversations At Work

June 1, 2022April 21, 2022 by Sue Belton

Difficult Conversations – What Are They? You know the one – the tough conversation you really know you should be having but you just keep …

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Categories Emotional Intelligence

Good Leadership is About BUILDING Capability NOT BEING the Capability

April 21, 2022November 4, 2021 by Anne Taylor

What is leadership? I’m asked this question often and the term is explained in many of the London Business School programmes on which I coach. …

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Categories Leadership, Productivity

Raise your Head above The Parapet? Lesson on Risk Taking

April 21, 2022October 28, 2021 by Anne Taylor

Is this a good idea? Do I risk raising my head above the parapet? What will others think or say? I felt this way two …

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Categories Emotional Intelligence

A Good Customer Experience Suggests Evidence of Good Leadership

April 21, 2022September 23, 2021 by Anne Taylor

When’s the last time you had a standout customer experience? Can you say you’ve had a personable on-line shopping experience recently? How confident are you …

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Categories Leadership

A Tangible Example of Emotional Intelligence in Real Life

April 21, 2022September 9, 2021 by Anne Taylor

Wondering what cricket can tell you about improving team performance? Want to understand how “emotional intelligence” actually works in IRL? Need actually phrases and tactics …

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Categories Emotional Intelligence, Leadership
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